New — Utilities Commercial System: the entire commercial cycle for Electricity and Gas in a single system. See the functionality →
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// Product · Electricity & Gas

The commercial system built for Water, Electricity and Gas companies.

Years of industry experience, packaged into a commercial solution that is ready to use. Customer service, sales, billing, collections, field work, metering and much more — ready to customize and deploy, on non-proprietary architectures or on Salesforce.

Out-of-the-boxB2B + B2CRetailer & Distributor
commercial cycle · coverage● end-to-end
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Contract lifecycle
sign-up · amendment · termination · change of holder
☎
Customer service
360º view
€
Billing
flexible engine
▦
Metering
meters · load curves
⇆
Collections & Payments
debt recovery
⌂
Service connections
new supply connections
⚒
Field work
work orders · crews
Two editions, one solution

Choose the architecture that fits your organization.

The same commercial system, available in two editions: one built on open architectures and powered by AI, and one developed entirely on Salesforce.

Open architecture
Open edition · AI

On non-proprietary architectures

Built on open, non-proprietary technologies and customizable through artificial intelligence agents that dramatically shorten the project development cycle.

  • ✓ Open stack, with no vendor lock-in
  • ✓ Customization assisted by AI agents
  • ✓ Dramatically shorter development cycle
  • ✓ Maximum deployment flexibility
Salesforce native
Salesforce edition

Entirely on Salesforce

Based on Salesforce technology and developed entirely within its ecosystem, for organizations already committed to the platform that want to unlock its full potential.

  • ✓ 100% native to the Salesforce ecosystem
  • ✓ Leverages the platform's integrations, security and scale
  • ✓ Covers front office and back office processes in a single Salesforce org
  • ✓ Innovation and evolution from Salesforce itself
Out-of-the-box · on Salesforce

Commercial management without the usual headaches.

Ready-to-use solutions tailored to Water, Electricity and Gas companies, covering front and back office processes. A smoother, friction-free implementation guided by our expert team.

📦

Any product or service

Manage the entire lifecycle in a single system: an energy supply, a boiler or an insurance policy.

🏷️

Catalog and pricing

Complex product catalogs and pricing models inside flexible contracts, with powerful billing rules.

⇄

Process orchestration

Digital processes built and orchestrated with Wattyo's orchestration solution.

✦

Leading-edge functionality

Digital-native solutions, built on best practices and designed specifically for the Utilities business.

⚖️

Regulation-ready

Services, tariffs, legal procedures, invoices, communications, data protection, disconnections and reconnections.

⏱️

Less time, effort and cost

Out-of-the-box modules and a proven methodology: fewer integrations and real savings in implementation time and cost.

// Reduce cost and risk

One system for the entire commercial cycle.

Designed for Water, Electricity and Gas retailers and distributors. By removing integrations with third-party systems we simplify the architecture: lower cost, plus maintenance and evolution without the headaches.

An all-in-one platform that streamlines operations and improves collaboration across the organization.

◩
Scalable platformHandles anywhere from thousands to tens of millions of customers.
Before
CRMExternal billingMiddlewareNightly sync
With Wattyo
Wattyo Commercial System
// fewer integrations · lower cost · simpler evolution
AI in commercial operations

Maximize the value of AI across Commercial Operations.

Apply artificial intelligence across the entire commercial process, with control and quality.

📨Complaint management
☎Customer service
📊Commercial insight
📝Customer proposals
📄Document processing
✓Quality control
AI Humans
→
Process Orchestratorsequences the transactions
→ ✓ controlled · with quality

Tasks run by AI or by people, always under control.

Our Process Orchestrator sequences every transaction so that task execution — by AI or by humans — happens under control and with quality.

// Key functionality

Utilities capabilities and processes, ready to use.

Forget defining and debating every feature before you can build it. We have a complete suite ready to use and customize.

Contract lifecycle

Tailored to the Electricity and Gas contract, with specific B2B and B2C requirements.

Digital contracting

100% digital, paperless processes with digital signature (Verisign, Signaturit) and embedded documents.

Tariff flexibility

Social tariff, bundles or multi-service tariffs. Indexed pricing and complex calculations on a flexible engine.

360º customer view

A complete, unified view of customer data across every channel and touchpoint.

Accurate billing

Built into Salesforce, with performance and scalability. No syncing of external databases.

Optimized field management

Real-time integration between the physical world and your data. Better service, lower field cost.

Service connection management

Processing of new service connections: request, study, execution and commissioning of the supply.

Field work

Planning and tracking of work orders, crews and job reports, with real-time mobile integration.

Electricity and Gas metering

Digital and traditional meters: metering validation, anomaly and fraud detection, load curves.

Third-party integration

Salesforce's unique integration capabilities with third-party applications and databases.

Analytics and reporting

Management and regulatory reporting on predefined templates, with solutions such as Tableau.

User experience

Team productivity through carefully crafted UX: clear tasks and interactions, intuitive learning.

Mass processing

Mass, retroactive changes to contract and tariff terms across customer groups. Thousands of hours saved.

Marketing campaigns

Native integration with Salesforce Marketing Cloud: campaigns, promotions, social presence and mass communications.

Why Wattyo

Because your business matters to us.

Our out-of-the-box solution for Utilities is a leap forward from systems designed decades ago. A new paradigm of business advantages.

Keep the simple simple

Simple solutions for complex businesses. We make it easy through ready-to-use systems.

Broad functionality

Complete functional coverage for Water, Electricity and Gas, distribution and retail, in a fully digital environment.

Rationalize AI

Maximize the use of AI across every operation in a structured way.

Transform your commercial operation.

Try our Commercial Solutions for digitalizing processes at Water, Electricity and Gas companies and enjoy the result of our industry experience.