R&D&i — Wattyo has been awarded a CDTI project for the digital transformation of Energy and Utilities. See the innovations →
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Funded project · CDTI

Innovation in AI for the digital transformation of Energy and Utilities.

Wattyo has been awarded a project by CDTI (Spain's Center for the Development of Industrial Technology) to build solutions that bring Artificial Intelligence and Machine Learning to the heart of the commercial processes of Water, Electricity and Gas.

Project funded by
Gobierno de España · Ministerio de Ciencia, Innovación y Universidades · CDTI Innovación · Co-funded by the European Union · Ministerio de Hacienda · Fondos Europeos
Duration
12/2024— 12/2025
Investment
€275,319
EU grant
€218,913
The project

Project objectives

Development of new software to manage the commercial processes of Utilities companies — Water, Electricity and Gas — delivering new capabilities powered by Artificial Intelligence and Machine Learning, along with improved performance over the Wattyo Standalone solution.

The project covers the industry's critical business processes, bringing in the latest digital regulatory compliance and end-to-end AI assistance.

01

Digital regulatory billing

Adapted to the new digital regulations, including Verifactu in Spain.

02

Multi-method collection

Adapted to traditional payment methods and to those enabled by new technologies.

03

Paperless digital contracting

Fully digital sign-up processes with AI support.

04

AI-powered customer service

Backed by algorithms built on Artificial Intelligence.

05

Multichannel communication

Digital customer communications across multiple channels.

06

Metering

Traditional or smart meters, integrated into the system.

// Key innovations

Two innovation engines, one shared root: AI applied with judgment.

The project crystallized into two components that already power the Wattyo product: an engine that brings AI to any task, and a process orchestrator you model in natural language.

INNOVATION 01

✦Euphoria AI

An engine for building processes and activities on top of AI, so any Wattyo product can put artificial intelligence to work — simply — to automate tasks.

  • AI integration engine — orchestrates providers and models behind a single interface.
  • Complaint manager — intake, classification and automatic resolution of certain complaint types.
  • Natural-language pricing formulas — generates complex calculation formulas (indexed products, table-based…) from a plain-text description.
ChatGPTDeepSeekEinsteinTensorFlow
INNOVATION 02

⇄Process Orchestrator

The evolution of our orchestrator — the foundation of Process Orchestrator — with substantial improvements, including process modeling from natural language.

  • Visual design and instantiation — define a process (a contract sign-up, a complaint) and track it while its activities are orchestrated.
  • Modeling from natural language — describe the process in text and the orchestrator models it automatically.
  • Activities resolved with AI — resolve any activity end-to-end with AI support, remarkably simply.
// from natural language to executable process
"When a complaint comes in, classify it; if it's a billing complaint and < €50, resolve it; if not, assign it to an agent."
▶ start→ classify · AI→ ◆ gateway→ auto-resolve→ ☷ agent→ ■ end

From R&D to product

The orchestrator built in this project is the root of Process Orchestrator, and Euphoria is the foundation of our AI strategy with MCP. Innovation doesn't stay in the lab: it ships in the product.

View Process Orchestrator →
Impact

What it brings to the industry

Digital compliance

Billing and processes aligned with the latest digital regulations, such as Verifactu.

AI automation

High-volume commercial tasks — complaints, customer service, pricing — assisted by AI.

Processes within reach

Model and run complex processes described in natural language, with no technical barriers.

Ready to talk applied innovation?

We'll show you how these AI and orchestration capabilities can land in your commercial processes.